FAQs

General questions about our products

What is the best way to use the flosser?

Go to this link to see a video on how to see the best way to use the flosser here.

IS THE FLOSS COMPOSTABLE?

The silk floss is compostable. We had it tested it at the Maine Compost Facility. It composts in 3-6 months at a commercial facility. In homestyle bins it takes 6-10 months.

WILL COMMERCIAL COMPOST FACILITIES ACCEPT DENTAL LACE?

We suggest you contact your local commercial composter. Be sure to share the ingredients of the silk floss. The plant based vegan floss aka PLA is biodegradable, but our charcoal infused vegan floss is not compostable or biodegradable.

WHAT’S THE BEST WAY TO REFILL THE DENTAL LACE CONTAINER?

A: Here’s a video with tips on ways to best use Dental Lace here.

I'm having a hard time refilling my floss container, is there an easier way?

Yes! If you are having a hard time putting the floss into the container normally, simply twist the spool as you are putting it into the container, it makes the process a whole lot easier.

DO YOU HAVE ANY FLOSS WITHOUT MINT FLAVORING?

Yes! Both our charcoal infused vegan and plant-based vegan do not have any flavor.

WHAT’S THE DIFFERENCE BETWEEN THE BAMBOO CHARCOAL INFUSED VEGAN & PLANT-BASED VEGAN FLOSS?

Our vegan floss is made of bamboo charcoal infused polyester. It has plant-based wax and no peppermint essential oil flavor. It it not compostable or biodegradable.

Our plant-based vegan floss is made of polylactic acid otherwise known as PLA: a biobased plastic made from corn. It is biodegradable and compostable. It has plant-based and no peppermint essential oil flavor as well. There’s plenty of research out there supports that PLA composts. Although we have not had it officially tested, we have tried it in our home bins and it composts in 6 months.

Why do the floss refill bags look like they are made of plastic?

They are not. All of our packaging is 100% compostable. Our floss refill bags are made of 100% certified compostable cellophane derived from wood cellulose. Visit this link to learn more about the bags we use.

Our green boxes are made of 100% Recycled Paperboard that is not only recyclable, but also compostable.

We also ship all of our products in 100% recyclable envelopes and/or boxes.

WHERE IS DENTAL LACE REFILLABLE FLOSS MANUFACTURED?

Dental Lace Inc is located in Maine, U.S.  We're  a bunch of passionate planet lovers who are doing our best to rid the world of harmful plastic dental floss. Our employees, assembly and distribution facilities, packaging, and brand are all from Maine too.  Our 100% silk floss is from Italy.  Our refillable containers are from China.  

DOES THE FLOSS SHRED OR BREAK? (WARNING: LONG ANSWER)

Dental Lace is proud to offer plastic-free floss using primarily 100% silk. Silk is one of the strongest fibers in the world but can shred or break when dragged over sharp or uneven surfaces.

Some customers with tight teeth or sharp spots have told us that our Dental Lace silk floss sometimes breaks and shreds when they are flossing.

If you are someone with very tight teeth or uneven edges on your tooth surfaces, you might want to purchase one of our Dental Lace Vegan flosses, which are stronger. If you are using our silk floss now or want to give it a try, we offer the following suggestions to reduce the chance of breakage and shredding: 

  • 1. Pull the floss straight up and out without dragging it along the sharp edges of the hole in the cap, then cut it using the cap-cutter.
  • 2. After you have cut the floss, test the strength by pulling the floss in opposite directions. If it breaks, recycle that piece and use the remaining section to floss.
  • 3. Floss the tight or uneven area of your mouth using an up and down motion. And it helps to slow down, just a bit.
  • 4. As recommended by dentists, be sure to use new parts of the floss as you move through your mouth. This will ensure that the section of the floss you are using is new for each area of your mouth and will also prevent germs from spreading from one section to another.
Is the floss in the Berry Blue Container Blueberry flavored?

No. Our "style" names are inspired by the beauty around us in Maine, not the floss flavor. We know how much you love Maine’s wild blueberries but our Berry Blue is mint flavored like the rest of the silk floss containers.

Why the new cap?

To add that extra layer of protection whether you are using our floss while traveling or at home. We are offering a new container with cap to protect the floss.  

Can I just buy the new cap?

Sorry. No. The new containers are a different size. We can't guarantee the new caps will fit on the previous containers.

DO YOU GIVE FREE SAMPLES TO DENTAL HYGIENIST STUDENTS?

At this time we do not provide free samples to dental hygiene students but we do offer a 10% discount to all students. Please use discount code: zerowastestudent at checkout.

If an item is out of stock, when will i be able to order it again?

We do our best to keep our stock of our products from running out, and when a product does run out, we try to be as transparent as possible to let our customers know when an item will be back in stock. Please hang in there while we work on getting our products back in stock. Like the old saying goes, Good things are worth waiting for!

HOW DID YOU COME UP WITH THIS IDEA?

For years, I’ve carried around dental floss to make sure I could get my teeth clean while at work. Not only were the containers ugly, but I realized that they were rarely recyclable. While it seems like a small thing, it all adds up! So I decided to create my own fashionable, refillable floss containers.

Shipping

DO YOU OFFER FREE SHIPPING?

Yes! We ship free for all orders over $25!

DO YOU HAVE INTERNATIONAL SHIPPING?

We ship to our neighbors in Canada and Mexico, but we no longer ship all over the world. The shipping rates and taxes cost more than our product. Let us connect you with one of our international distributors.

WHERE CAN I BUY DENTAL LACE LOCALLY?

The best way to find your local store is to contact us at contact@dentallace.com. Be sure to tell us your location so we can match a location near you.

Have more questions?

If you have a question we have not answered, please reach out! CONTACT